Previously, we told you about the region lock of the Galaxy Note 3 – here.
Samsung has acknowledged that region-locking the Note 3 has been problematic for their users, and is currently looking at how to improve things in the future.
According to Samsung, they are not going to remove the lock from current device but they are going to take feedbacks from users and listen to them.
Samsung published this statement:
We assure you that the pleasant and smooth user experience for our customers with Samsung products is a top priority for us. Of course, we take customer feedback to heart.
The fact that the regional SIM Lock function ensures this degree of uncertainty , we did not expect . Therefore, we collected and analyzed the many questions in the last days .
The regional SIM lock feature on the latest Samsung products will remain in place. We are currently examining intensively However , how can we optimize and simplify the procedure for total customer satisfaction. To answer all the questions satisfactorily , but we still need some time .
If users previously have problems with the deactivation of the regional SIM lock function, they can contact customer service . This supports like the activation process so that customers can use their device without restrictions.
It is sad that “the regional SIM lock feature on the latest Samsung products will remain in place”, but at least they said they will open locked devices in their services center.
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